Opt-In Process Description for Brandt Wood Finishing Brandt Wood Finishing collects explicit consent (opt-in) from all customers before sending them SMS messages. Below is a detailed description of how we obtain this permission: 1. Customer-Initiated Contact (Inbound Messages) • Customers who initiate contact with Brandt Wood Finishing by texting or calling our business phone number are considered to have given implicit consent to receive replies related to their inquiries. • We will only send relevant responses and service-related communications unless the customer provides explicit consent for marketing or promotional messages. 2. Referrals from Existing Customers • If a customer is referred to us by another client, we send an introductory message requesting their permission to continue communication. • Example of our initial message: Hello [Customer Name], this is [Your Name] from Brandt Wood Finishing. [Referrer’s Name] recommended you to us! May we send you more information about our services? Reply YES to continue or STOP to opt out. • We will only proceed with further communication if the customer replies YES, indicating their consent (single opt-in). 3. Customer Records • We maintain records of all customer opt-ins, including: o Customer name o Phone number o Date and time of opt-in o Method of opt-in (inbound inquiry or referral opt-in message response) 4. Opt-Out Process • Customers can opt out at any time by replying STOP to any of our SMS messages. • Once a STOP request is received, no further SMS communications will be sent to that number, except for administrative purposes as required by law. 5. Message Frequency • SMS message frequency depends on customer engagement and inquiries. • Customers will only receive messages related to their requests or services, unless they have opted in for promotional updates. 6. Customers may receive messages weekly or based on their inquiries. 7. Message and data rates may apply 8. Text HELP for assistance 9. For more information, please review our Privacy Policy at brandtwf.com/privacy 10. Users may receive promotional offers, service updates, and marketing messages. Brandt Wood Finishing Contact Information Address: 15401 W Colonial Dr, Winter Garden, FL 34787 Phone: (407) 431-0011 Email: brandtwoodrefinishing@gmail.com Website: www.brandtwf.com